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Brent Williams 2 years ago This poll is ended Feb 16 2022 at 03:23 PM

Anonymous Poll! "Uniforms ? Do you think the strip people of their identity and ability to express their creativity ?"

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Lilah Poltz I've always loved uniforms! They make it really easy to get ready for work but I appreciate companies that allow you to personalize them somehow!
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Sarah Atkins Is this question geared towards our service teams or on-site professionals? I believe uniforms for service teams are necessary to create a consistent, recognizable front for our residents to know and trust our teams who are entering their homes.
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Brent Williams Great thought Sarah Atkins. I don't know what the person was intending; however, I think you could be right that someone who is going into a home would need a uniform.
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Can you refuse to add someone on the lease just because they are disruptive?

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Guest Insider You have to treat every equally.
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Anamaria Perales-Lang The person that is on the lease is responsible for the behavior of their household and guest , that who I be communicating with
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Allie Gartside Sadly but also not sadly - we have fair housing for this reason.
Otherwise I’d have turned away lots of applicants over time.
If they are being a disruptive guest though, then you should have been issuing lease violation notices to the resident. You’d need some sort of paper trail.
But I’d consult with your attorneys first as well. I’ve never had to ban a guest from the property before. Let alone one who’s potentially going to be a future resident.
If you do add them to the existing lease though, you could always non-renew them?
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 Doesn't the Covid-19 pandemic seem like it happened a lifetime ago?I remember at the very beginning of the pandemic, when no one had any information and everyone was freaked out, my husband went out in the early morning (to avoid crowds) to go grocery shopping. He was of course wearing rubber kitchen gloves but no mask, because at the time everyone thought Covid might be spread by touch. He got a huge haul, because who knew if the grocery s ...

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Hi All. One of our properties is going to have a handful of more college students (townhome units). Was wondering if anyone has an addendum with regard to noise/parties? Our lease is already very detailed but I'm just looking to see what others do. We are not all student housing, but we have a property closely located to a private college and out of 61 units, we have about 6-10 or so with students. Normally there have not been too many issues, but I... Show more

Guest Insider Maybe you will have only the good kids living there
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Guest Insider I would think that you don’t want noisy parties, no matter who might have them whether they be students or not. Draw up the rules of expected behavior that you want from each and every one of your residents and apply them across the board.
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Kathi Marie Of course, i have a non standard, several of them in the lease. Maybe i'll just include something for them in the new move in letter. I don't have issues with anyone except the students. In the 8 years iv'e been here, the only noise/partiesparkingΒ concerns that get brought to me have been for the college students. who overall are great, but I want to be proactive.
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Guest Insider In addition to the lease, we made up a β€œcommunity rules and guidelines” form for residents to sign when they move in! Maybe something along those lines could work, make a copy for yourself and they keep one too
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David Troup Seems like your lease and maybe house rules might already have all the necessary prohibitions, so what you are looking for is something to make those restrictions a bit more β€œin your face.”
I think putting them in a welcome letter isn’t a bad idea, or even summarizing the β€œrespect your neighbors” rules on a separate form and require all residents to sign it on move in. You basically want them all to acknowledge the rules and perhaps the consequences of breaking them. Otherwise they will sometimes think they can claim ignorance and get away with it the first time.
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Guest Insider Having Community Policies as an addendum they sign and included in the move in packet is a great way to address these types of issues. I have both multi-family and student living in my portfolio and the Community policies are pretty much the same forΒ all. We include fines for noise violations and other violations after the first warning so that always helps as well. Great feedback from all the comments above!
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Random question ~~ when remodeling a kitchen with new counters and sink, would you remove a working disposal? I mean, take it out and not replace it.

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Miles Scruggs Depends if you wanted a disposal there or not. The fact that it is there or isn’t shouldn’t impact the goals for the property or the remodel.
So if you are asking if we put disposals in…depends. Some properties yes of course. Some other would end up being more hassle than worth it and wouldn’t impact income.
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Jordan Else No. We put a disposal in every Reno possible.
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Gerry Hunt JordanΒ does that bring in more money?
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Jordan Else Gerry, probably not but we’re more quality and comfort than profit
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Guest Insider Gerry, our owners require us to remove them due to the constant maintenance issues caused by not all residents using them properly.
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Guest Insider Everywhere I’ve been they have added them. Personally think they shouldn’t. People use them as trash cans and there’s always so many work orders associated with them. They can’t possibly make money off having it. No one ever asks me during tours if there is a disposal. πŸ€·πŸ»β€β™€οΈ
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Wendy Burkle Β The residents do use them though! All homes have one, multifamily is really no different. It's helpful and cuts down clogged drains.
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Linda Campbell We are removing them as they stop working. When we renovate kitchens, we’ll remove them.
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Guest Insider If it works don't replace it just reinstall it
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In today's high interest rate environment, interest only platforms may be the only answer for refinance for the short term. We are seeing several clients walking away from million-dollar buildings because the old interest rate was 2-3 %. Now the interest rate is 8-9%. Clients just cannot sustain the imbalance. Things are going to become quite desperate for many companies this year.

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While it’s almost become a meme to comment on how β€œbackward” the multifamily housing industry is when it comes to technology, the reality is much more nuanced now than it was back in 1999 when I first started leading the work that eventually resulted in LRO, the industry’s first-ever automated rent setting application. I was blessed to work with perhaps the most technology-forward operator of the time. Archstone was the first major ...

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Property management is a multifaceted industry and as many successful property managers know you will need efficiency to scale and manage the business effectively. Property managers are the day-to-day lay level operators who are faced with a perpetual roller coaster of strategies that aim to to reduce operational inefficiencies. The uncomfortable part of such objectives is frequently overlooked by most property managers; namely, partnering with a ...

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Key release’s are supposed to be simple. Yardi has an opt in for text communication which he is listed as yes. A friend comes in and needs a key. Knows resident by name, unit and phone #. We called resident twice and emailed. They called him, told us when they went to walk their dog, he left and may have thought they had key. After about an hour of them calling they texted him. He texts them back and says we have permission to give key. I see... Show more

Donna Blackman No one gets a key except the residents on the lease and person listed on the emergency contact sheet signed by the resident
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Guest Insider We don’t release keys to anyone, unless the resident sends us an email form from email we have on file, with a copy of their ID attached to the email, and last four of SSN are correctly filled out on the form. The form also has a field for the ID information of the person picking up the keys, and then they need to present ID to match the form info at key pick up time. We don’t do key releases over the phone and we also charge a key fee.
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Guest Insider Always have the person whose home it is, provide in writing you can give the key to XYZ and require an ID.
Even though you matched numbers and saw a text- you don’t have any of that documentation.
But look, if what he said was truly destroyed or taken- then he will actually follow up. When police get involved and they don’t follow through. Likely not true and he didn’t realize the depths you would go through to validate his story.
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Guest Insider Never release a key to anyone but the lease holder. Put the responsibility on them to provide access to anyone else.
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Guest Insider I don't even give a key to an emergency contact. I have to have direct permission from the resident.
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Mark Tanguay Key? I don't even confirm if someone even lives there. The only person ever allowed in the apartment, escorted, is the emergency pet contact, if the resident cannot be reached, to retrieve a pet, and most of the time I will require them to contact theΒ local police to do a welfare check, where I personally unlock the door to let the police in while I stay outside, and I lock it afterward.
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Is your property management company drowning in reactive maintenance? Are surprise repairs, breakdowns, and frustrated residents eating away at your resources, budget, and bottom line? The good news is, there's a smarter way to manage your maintenance. Artificial Intelligence (AI) is revolutionizing the way we approach maintenance, ushering in an era of proactive problem-solving and optimized operations.Embrace the Power of DataImagine having a c ...

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We audited one of our student housing portfolios a few months back (about 12 properties), and identified ~$50,000-70,000 / year in bloated ad spend. If you are looking to do the same and potentially cut ad spend, read on…We started by implementing a CRM to track things like lead source, and lead stage in the pipeline. Powerful optimizations begin with good data. Once we'd collected a year's worth of data, we were able to do some actual analysis o ...

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I have a client wanting to reduce fraud. (Isn’t everyone!)
I’ve used Checkpoint ID but had complaints with them manually verifying id’s (they did nothing) and the app not working when scanning id’s. Is there a good alternative?
Thinking of going with Snappt for POI verification. Are they the...

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Jamie Phillips Have you looked into Verifast?
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Debbie Nicholson-Erwin PayscoreΒ is the best solution out there!
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Guest Insider We use Snappt and it’s very good at catching anything fishy! They do their best to stay ahead of the β€œscammers”
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Guest Insider Look at Docuverus. Its a great product and has worked well for us
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Guest Insider We use snapped for ID verification and document verification
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Guest Insider RealPage just released their identity and income verification, IDVp or IV: ID Verification Premium or Income Verification. It’s as if checkpointID, Vero and Snappt were all combined. Definitely worth checking out!
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Anne Williams Docuverus
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Sharon Donley Approved Shield has been amazing. Reduced delinquency which reduced bad debt.
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Madeline Nash Umbrello!!
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Guest Insider Nothing is 100% we still need to double check everything.
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Guest Insider Verifast is amazing!
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This is very interesting article, in my opinion. I would imagine that most in this group would tackle things differently than Vienna, but the reality is that there are some very strong alignments, such as understanding that affordability is a supply-driven situation and that we need more development in many markets. For example:π΄π‘›π‘œπ‘‘β„Žπ‘’π‘Ÿ π‘˜π‘’π‘¦ π‘‘π‘–π‘“π‘“π‘’π‘Ÿπ‘’π‘›π‘π‘’ 𝑖𝑠 π‘‘β„Žπ‘’ π‘€π‘Žπ‘¦ π‘‰π‘–π‘’π‘›π‘›π‘Ž π‘β„Žπ‘œπ‘œπ‘ π‘’π‘  π‘‘π‘œ 𝑠𝑝𝑒𝑛𝑑 𝑖𝑑𝑠 π‘Žπ‘›π‘›π‘’π‘Žπ‘™ β„Žπ‘œπ‘’π‘ π‘–π‘›π‘” 𝑏𝑒𝑑𝑔𝑒𝑑. π‘€π‘œπ‘ π‘‘ π‘œπ‘“ 𝑖𝑑 π‘”π‘œπ‘’π‘  π‘–π‘›π‘‘π‘œ 𝑠𝑒𝑏𝑠𝑖𝑑𝑖𝑠𝑖𝑛𝑔... Show more

Could Vienna’s approach to affordable housing work in California? | Housing | The Guardian

Housing costs and homelessness are on the rise in California. In the Austrian capital, people of all income levels live in subsidised housing – and…

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Do you know where your data comes from? Not all data is the same. How it's pulled can result in varying (and potentially unpredictable) outcomes–one of the more unpleasant being private data sharing. Using ethically sourced data ensures compliance and precision in your comp reporting and market surveys. Unlike private and semi-private data, market insights from ethical sources are clean, accurate, and unassociated with antitrust litigations. Own ...

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What is the most important factor for you when deciding to attend an industry conference?

What is the most important factor for you when deciding to attend an industry conference?
Guest Insider Great poll, but where is the option for all of the above? All of these are pretty important.
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Adrian C Danila Great question! LinkedIn limits the answer options to 4, unfortunately.
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Guest Insider I agree that all of these are important.
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Security remains a paramount concern for management and ownership groups alike in this quarter's Multifamily Crime Poll. Let's delve into the key findings and uncover what they mean for property security strategies.Package Theft: On the RiseOne of the standout revelations from our latest poll is the prevalence of package theft. A significant portion of respondentsβ€”60.9% to be preciseβ€”reported that package theft either increased or surged signific ...

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