We are looking to improve on our safety protocols for our leasing consultants when touring apartments. Sometimes they are the only one in the office and/or touring while dark (after 4pm in winter). What does everyone else do?
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Hello! Would love to hear ideas on different naming conventions for a floor plan with an additional area currently referenced as “Den” that is not enclosed, so no door or closet (picture on this post). Some options on the table 1 bed Flex, 1 bed XL….. now you go! Thank you.
Does anyone have recommendations for a utility management company.
Trying to find someone who doesn’t charge fees for every little thing.
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Can you refuse to add someone on the lease just because they are disruptive?
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Otherwise I’d have turned away lots of applicants over time.
If they are being a disruptive guest though, then you should have been issuing lease violation notices to the resident. You’d need some sort of paper trail.
But I’d consult with your attorneys first as well. I’ve never had to ban a guest from the property before. Let alone one who’s potentially going to be a future resident.
If you do add them to the existing lease though, you could always non-renew them?
Doesn't the Covid-19 pandemic seem like it happened a lifetime ago?I remember at the very beginning of the pandemic, when no one had any information and everyone was freaked out, my husband went out in the early morning (to avoid crowds) to go grocery shopping. He was of course wearing rubber kitchen gloves but no mask, because at the time everyone thought Covid might be spread by touch. He got a huge haul, because who knew if the grocery s ...
Hi All. One of our properties is going to have a handful of more college students (townhome units). Was wondering if anyone has an addendum with regard to noise/parties? Our lease is already very detailed but I'm just looking to see what others do. We are not all student housing, but we have a property closely located to a private college and out of 61 units, we have about 6-10 or so with students. Normally there have not been too many issues, but I... Show more
I think putting them in a welcome letter isn’t a bad idea, or even summarizing the “respect your neighbors” rules on a separate form and require all residents to sign it on move in. You basically want them all to acknowledge the rules and perhaps the consequences of breaking them. Otherwise they will sometimes think they can claim ignorance and get away with it the first time.
Random question ~~ when remodeling a kitchen with new counters and sink, would you remove a working disposal? I mean, take it out and not replace it.
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So if you are asking if we put disposals in…depends. Some properties yes of course. Some other would end up being more hassle than worth it and wouldn’t impact income.
In today's high interest rate environment, interest only platforms may be the only answer for refinance for the short term. We are seeing several clients walking away from million-dollar buildings because the old interest rate was 2-3 %. Now the interest rate is 8-9%. Clients just cannot sustain the imbalance. Things are going to become quite desperate for many companies this year.
While it’s almost become a meme to comment on how “backward” the multifamily housing industry is when it comes to technology, the reality is much more nuanced now than it was back in 1999 when I first started leading the work that eventually resulted in LRO, the industry’s first-ever automated rent setting application. I was blessed to work with perhaps the most technology-forward operator of the time. Archstone was the first major ...
Property management is a multifaceted industry and as many successful property managers know you will need efficiency to scale and manage the business effectively. Property managers are the day-to-day lay level operators who are faced with a perpetual roller coaster of strategies that aim to to reduce operational inefficiencies. The uncomfortable part of such objectives is frequently overlooked by most property managers; namely, partnering with a ...
Key release’s are supposed to be simple. Yardi has an opt in for text communication which he is listed as yes. A friend comes in and needs a key. Knows resident by name, unit and phone #. We called resident twice and emailed. They called him, told us when they went to walk their dog, he left and may have thought they had key. After about an hour of them calling they texted him. He texts them back and says we have permission to give key. I see... Show more
Even though you matched numbers and saw a text- you don’t have any of that documentation.
But look, if what he said was truly destroyed or taken- then he will actually follow up. When police get involved and they don’t follow through. Likely not true and he didn’t realize the depths you would go through to validate his story.
Is your property management company drowning in reactive maintenance? Are surprise repairs, breakdowns, and frustrated residents eating away at your resources, budget, and bottom line? The good news is, there's a smarter way to manage your maintenance. Artificial Intelligence (AI) is revolutionizing the way we approach maintenance, ushering in an era of proactive problem-solving and optimized operations.Embrace the Power of DataImagine having a c ...
We audited one of our student housing portfolios a few months back (about 12 properties), and identified ~$50,000-70,000 / year in bloated ad spend. If you are looking to do the same and potentially cut ad spend, read on…We started by implementing a CRM to track things like lead source, and lead stage in the pipeline. Powerful optimizations begin with good data. Once we'd collected a year's worth of data, we were able to do some actual analysis o ...
I have a client wanting to reduce fraud. (Isn’t everyone!)
I’ve used Checkpoint ID but had complaints with them manually verifying id’s (they did nothing) and the app not working when scanning id’s. Is there a good alternative?
Thinking of going with Snappt for POI verification. Are they the...
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This is very interesting article, in my opinion. I would imagine that most in this group would tackle things differently than Vienna, but the reality is that there are some very strong alignments, such as understanding that affordability is a supply-driven situation and that we need more development in many markets. For example:𝐴𝑛𝑜𝑡ℎ𝑒𝑟 𝑘𝑒𝑦 𝑑𝑖𝑓𝑓𝑒𝑟𝑒𝑛𝑐𝑒 𝑖𝑠 𝑡ℎ𝑒 𝑤𝑎𝑦 𝑉𝑖𝑒𝑛𝑛𝑎 𝑐ℎ𝑜𝑜𝑠𝑒𝑠 𝑡𝑜 𝑠𝑝𝑒𝑛𝑑 𝑖𝑡𝑠 𝑎𝑛𝑛𝑢𝑎𝑙 ℎ𝑜𝑢𝑠𝑖𝑛𝑔 𝑏𝑢𝑑𝑔𝑒𝑡. 𝑀𝑜𝑠𝑡 𝑜𝑓 𝑖𝑡 𝑔𝑜𝑒𝑠 𝑖𝑛𝑡𝑜 𝑠𝑢𝑏𝑠𝑖𝑑𝑖𝑠𝑖𝑛𝑔... Show more
Could Vienna’s approach to affordable housing work in California? | Housing | The Guardian
Housing costs and homelessness are on the rise in California. In the Austrian capital, people of all income levels live in subsidised housing – and…
Do you know where your data comes from? Not all data is the same. How it's pulled can result in varying (and potentially unpredictable) outcomes–one of the more unpleasant being private data sharing. Using ethically sourced data ensures compliance and precision in your comp reporting and market surveys. Unlike private and semi-private data, market insights from ethical sources are clean, accurate, and unassociated with antitrust litigations. Own ...
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Floor plans and great sales training work just as well.
Make sure your leasing consultants know they can decline a tour if they feel uncomfortable.
Offer a self guided tour, let the leasing agent collect their ID and give the tour a map to the unit. Leave the unit unlocked or give them a temporary key. (We had Miwa key fobs, and I could create a fob that would only last a specific amount of time like 30 minutes to 5 years if I wanted. It was great).
Make sure you have security cameras in your office.
When your LC does a tour make sure they let the tour enter the unit first, make sure they remain near the door and don’t close the door. Turn the deadbolt so the door cannot close.
You can also get walkies for the property. Mainly helpful if touring alone and someone else is there.
Make sure they dont advertise it’s just them alone at the property. For example if someone asks for the manager, don’t have them say they... Show more
Company had also invested in a Guardian - it’s like a life alert/panic button that calls the authorities.
Collect photo ID
Verify guest card name against ID
Leave ID in office for duration of tour
No showings after dark
During the week when we are all here, coming and asking for the office key is kind of our signal that they don’t feel comfortable with a tour and then either one of us can I’ll shadow her “for training purposes” or we will send maintenance over to look at something while they are touring.
Self-guided touring is a wonderful option for this! Not only do our security measures hold the prospects accountable, but they’re able to tour on their own at their own convenience. We allow for after hours tours (within perimeters) and overall provide both the prospect and your leasing team with a more comfortable and secure touring experience. Happy to chat more!