I was going to recommend starting with a base of 30% lead to tour rate first. Obviously then dig deeper into this by channel the lead came from, because you’ll quickly find some lead sources close better than others. And starting with 30% isn’t bad - use that baseline, then see if/where you can get that up. Even a 5-10% difference could make a big impact!
For lease ups especially, you’ll want to start focusing more on lead conversion tools and strategies vs. your lead generation tools. The property is new, so you need to advertise, but there are very likely some “holes” in how and what you use to convert those leads into tours so your team actually gets a chance to tour them and get the rental.
Lease ups are my specialty and I’ve marketed many of them over the years. Happy to chat any time and trade ideas!
The good news is, you’re watching this number and working to improve it…great job!